"A customer is the worst visitor on our premises.
He is dependent on us. We are not dependent on him.
He is an interruption in our work – that is his purpose.
We are doing him a favor by serving him. He is not doing us a favor by giving us the opportunity to serve him."
- Mahatma Gandhi didn't say this.
My soft skills training on "Customer Service". I wonder why we do things which I do. I do not know if its with a purpose. What I believe is that some we choose and others choose us. This training falls into the later type. Within the first 1 hour I loose patience. I am grasping for breathe and the sad part is that it shows. So the trainer knew she had a difficult chap.
Leaving aside the 2 days of fun, I come to the point. At the end of the program we have a field trip. We visit shops and restaurants as customers. We test, we observe and sometimes tease the shopkeeper. I visit coffee day. We it comes to service I demand the best. I put to test all my skills and yet the attendant comes out with flying colours. I learn my lesson and enjoyed throughly the practical approach.
This is the future of education.
Thursday, May 10, 2007
Tuesday, May 08, 2007
Chapter 4 : The Cycle of Change
Is Change the only constant ? Is it an addiction? Breathing isn't. Well i am always looking for change ? Or rather we all hate monotony. Is it good ? I will delay the judgement to some other day.
2 years ago the bug(monotony) bit me. I changed so many things. The last 2 months the symptoms seem to be reappearing. Am I ready with a cure. If the problem hasn't changed why should the solution? Is it time to initiate "The cycle of change". (To be continued)
2 years ago the bug(monotony) bit me. I changed so many things. The last 2 months the symptoms seem to be reappearing. Am I ready with a cure. If the problem hasn't changed why should the solution? Is it time to initiate "The cycle of change". (To be continued)
Wednesday, September 20, 2006
Chapter 3 : A Prayer
Learn..
How to tame a tiger? ..How to shoot a bird from the sound of its flapping wings? ..Okay then may be simpler ones. How to propose a lady ? Finding a true friend ? ..Hmm at least I do not know how to do these either. How to ride a bicycle, how to boil eggs, how to speak different languages.. We all know it. Are these any simpler?
Starting from learning how to breathe I have come a long way .. Now building the latest SAP applications. To make a computer useful you need power an OS. I am no different from a computer. Life is what I call power. Senses is what enabled me to learn how to speak , to communicate. This OS which is my language enables further continued learning. There are so many other things which definitely makes myself superior than a PC. I donot remember any of those moments when the foundation was laid.
But jab se hosh sambhala hai ... It’s been a splendid feeling every time I learnt something new. The first time I rode the bicycle for a few meters. Of course I fell after that. But it was those few moments before I fell which immortalized that moment. Another such moment was when I rode my dads scooter without asking him. I knew the mechanics. But its always different knowing it and applying it. Another instance has been my desire to learn to swim. Jumped into a pool and found so many willing to teach. But I could never swim. It happened suddenly one fine day in Goa and I had learnt my first lesson. I could swim. I could float.
It is these moments which we remember. These moments which make life so beautiful. With time the number of new things I learnt has definitely gone down. What has changed? There is always a fear of failure. But its again this challenge to overcome this fear I thirst for. A hunger to innovate. To learn new things.
Keep Learning. Amen.
How to tame a tiger? ..How to shoot a bird from the sound of its flapping wings? ..Okay then may be simpler ones. How to propose a lady ? Finding a true friend ? ..Hmm at least I do not know how to do these either. How to ride a bicycle, how to boil eggs, how to speak different languages.. We all know it. Are these any simpler?
Starting from learning how to breathe I have come a long way .. Now building the latest SAP applications. To make a computer useful you need power an OS. I am no different from a computer. Life is what I call power. Senses is what enabled me to learn how to speak , to communicate. This OS which is my language enables further continued learning. There are so many other things which definitely makes myself superior than a PC. I donot remember any of those moments when the foundation was laid.
But jab se hosh sambhala hai ... It’s been a splendid feeling every time I learnt something new. The first time I rode the bicycle for a few meters. Of course I fell after that. But it was those few moments before I fell which immortalized that moment. Another such moment was when I rode my dads scooter without asking him. I knew the mechanics. But its always different knowing it and applying it. Another instance has been my desire to learn to swim. Jumped into a pool and found so many willing to teach. But I could never swim. It happened suddenly one fine day in Goa and I had learnt my first lesson. I could swim. I could float.
It is these moments which we remember. These moments which make life so beautiful. With time the number of new things I learnt has definitely gone down. What has changed? There is always a fear of failure. But its again this challenge to overcome this fear I thirst for. A hunger to innovate. To learn new things.
Keep Learning. Amen.
Tuesday, August 29, 2006
Chapter 2 : The Train
A train to no where is heading for a brief stop at station marriage. What lies beyond the brief stop ? What is station marriage ? Why am I so scared of this brief stop ? I know for sure life is never going to be the same after this. I have taken so many decisions but this decision is the toughest. At station marriage I would have the traveller who would travel the farthest on this train.
...
Rest after the journey begins..
...
Rest after the journey begins..
Friday, August 04, 2006
Chapter 1
"The word is called lakshya" . Couldn't have found a more misleading and misfit title for my blog. So in a confused state I decided how about a bluff. But the bluff ends with the title. Ever heard of a train heading no where. That train is my life. I am sure I am not unique in anyway in having achived this state. Some have the guts to agree while others just shy away from this question.
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