Customer Service

"A customer is the worst visitor on our premises.
He is dependent on us. We are not dependent on him.
He is an interruption in our work – that is his purpose.
We are doing him a favor by serving him. He is not doing us a favor by giving us the opportunity to serve him."
- Mahatma Gandhi didn't say this.

My soft skills training on "Customer Service". I wonder why we do things which I do. I do not know if its with a purpose. What I believe is that some we choose and others choose us. This training falls into the later type. Within the first 1 hour I loose patience. I am grasping for breathe and the sad part is that it shows. So the trainer knew she had a difficult chap.

Leaving aside the 2 days of fun, I come to the point. At the end of the program we have a field trip. We visit shops and restaurants as customers. We test, we observe and sometimes tease the shopkeeper. I visit coffee day. We it comes to service I demand the best. I put to test all my skills and yet the attendant comes out with flying colours. I learn my lesson and enjoyed throughly the practical approach.

This is the future of education.