"A customer is the worst visitor on our premises.
He is dependent on us. We are not dependent on him.
He is an interruption in our work – that is his purpose.
We are doing him a favor by serving him. He is not doing us a favor by giving us the opportunity to serve him."
- Mahatma Gandhi didn't say this.
My soft skills training on "Customer Service". I wonder why we do things which I do. I do not know if its with a purpose. What I believe is that some we choose and others choose us. This training falls into the later type. Within the first 1 hour I loose patience. I am grasping for breathe and the sad part is that it shows. So the trainer knew she had a difficult chap.
Leaving aside the 2 days of fun, I come to the point. At the end of the program we have a field trip. We visit shops and restaurants as customers. We test, we observe and sometimes tease the shopkeeper. I visit coffee day. We it comes to service I demand the best. I put to test all my skills and yet the attendant comes out with flying colours. I learn my lesson and enjoyed throughly the practical approach.
This is the future of education.
Thursday, May 10, 2007
Tuesday, May 08, 2007
Chapter 4 : The Cycle of Change
Is Change the only constant ? Is it an addiction? Breathing isn't. Well i am always looking for change ? Or rather we all hate monotony. Is it good ? I will delay the judgement to some other day.
2 years ago the bug(monotony) bit me. I changed so many things. The last 2 months the symptoms seem to be reappearing. Am I ready with a cure. If the problem hasn't changed why should the solution? Is it time to initiate "The cycle of change". (To be continued)
2 years ago the bug(monotony) bit me. I changed so many things. The last 2 months the symptoms seem to be reappearing. Am I ready with a cure. If the problem hasn't changed why should the solution? Is it time to initiate "The cycle of change". (To be continued)
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